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7 Accounts

Every Tibia player must have an account. Tibia accounts are like personal registers that help players to organise their activities in Tibia. If you have not done yet, please create an account first. Each account has its own account page on the official website. The holder of the account can access the corresponding account page anytime by clicking on the "Login" button on the left hand side of the website. A login dialog will appear in which the account name and password must be entered. Once the login is completed the characters page will be displayed. To go to other sections of your account page, click on "Manage Account". There, the account page is again divided into different sections. On top of your account page you find a navigation box containing links that allow you to quickly jump to the various sections. Apart from the characters section which you can always reach by clicking the button "Overview", you find 6 sections on a newly created account: General Information, Products Available, Products Ready To Use, History, Facebook Linkup and Registration. If you have reported characters for a rule violation in the last 30 days, a section named Rule Violation Reports will be displayed below the section Extra Services. If you ever break a Tibia Rule, a section called rule violation record will be added at the end of the page.
Note: Players who are new to Tibia will find 2 important hints on the top of their character's page. One asks you to confirm your account. The other one reminds you to register your account. Players are strongly advised to register their accounts as it is an important security feature. Note that accounts represent real value, especially if there are characters of medium or high level on them. For this reason accounts are protected by a number of safety features. Players should take some basic precautions to protect their accounts. If you would like to know more, we strongly recommend you read the security hints today!


7.1 Notes on Account Data

In order to access the game and to manage your account so-called account data is required. There are several distinct kinds of account data, 3 of which are created during account creation: the assigned email address, the account name and the first password. Some of this data can be changed later on. Also, once an account is created it may be registered to get a recovery key, which is also an important kind of account data. Important: Keep a wary eye on your account data at all times! If somebody else gets access to your account data, your account may be stolen or damaged in some other way!
  • Account Name
    Account names are used to identify accounts. You select your account name while creating an account. New players should memorise them well, since they must enter their account name whenever they wish to play Tibia. If you have forgotten your account name, you can request it by using the Lost Account Interface. The account name will be sent to the account email address. For a fee of € 5.95 you can change your account name later on.
  • Password
    The password is the second code players must enter when logging into Tibia. Passwords must be combinations of letters and figures which consist of a minimum of 8 digits. Players can easily change their password anytime by using the "Change password" option on the account page. Unlike changes of the account email address, changes of passwords take effect immediately. Note that passwords should be secure - ideally they should contain a mix of upper and lower case letters, numbers and special symbols. If you have forgotten your password, you can use the Lost Account Interface to request a new one. The new password will be sent to the account email address.
  • Email Address
    This is the email address to which the Tibia account is assigned. The account email address is extremely important because it is the key to the account it is assigned to. A player who has lost both the account name and the password can still get an account back by using the Lost Account Interface, provided he has access to the email address. Note that only one Tibia account can be assigned to one email address at a time. It is possible to reassign the account to a different email address later on.
  • Recovery Key
    Once an account has been created the holder of the account may optionally generate a recovery key to increase the account's protection further. This 20-digit recovery key can be used to instantly register accounts to new email addresses by using the Lost Account Interface. In order to create a recovery key the corresponding account must be registered first. Please see the section on account registration for more details.

7.2 Account Management

Account management is done via the account page. Once you have logged into your account, you see the sections "Account Status", "Characters" and "Migration Tool". Clicking on the button "Manage Account" on the top of the page, will bring you to your second Account Management page which contains several more sections. On top of the second page you find a navigation box which contains links to quickly jump to the various sections.
All possible sections of your two Account Management pages are explained below.

7.2.1 Account Status
In this section, you will be informed whether your account has premium or free status. If your account has premium status, it will also be shown when your Premium Time expires. Further, you will be informed here if you have not confirmed your account yet, if there is a voucher for a purchased extra service available for your account or if you have Premium Scrolls on your account which you have not activated or transferred, yet.
Also there are three buttons on the right-hand side of this box:
  • "Manage Account": brings you to your second Account Management page
  • "Get Premium" (only shown if your account has no premium status or your premium is about to run out in a few days): leads you to the ordering section for Premium time, Premium Scrolls and Extra Services
  • "Logout" - logs you out from your account on the website
    You must log in successfully before you can access your account page again. Note that characters will automatically log out from the website if they have been inactive for 45 minutes.

7.2.2 Characters + Character World Transfer
The characters section is shown to you whenever you log in your account. The list shows the name, game world and status of each character, with "Status" indicating whether or not a character is hidden. Also, you will find the links "Edit" and "Delete"/"Undelete" behind the character you have currently selected.

Click on "Delete"/"Undelete" to remove a character from an account or to keep a character you have recently deleted:
  • Delete Character
    This option can be used to delete characters. If you would like to remove one or more characters from your account, click on this button, and confirm your decision by entering the valid account password. Character deletions are not finalised until 60 days have passed, so you have 2 months to change your mind. During this period of time deletions can be cancelled by clicking on the button "Undelete Character". Keep in mind, however, that characters are permanently deleted once the 2-month period is finished, and there is no way to restore them!
    Characters who are set for deletion do not count as active, so they are not considered for the calculation of the character limit. Thus, if there are 20 active characters on your account and you set one of them for deletion, you may create one new character. However, if you do that, you cannot undelete the character who is set for deletion because the limit of 20 active characters can never be exceeded. To undelete that character you must set another active character for deletion first. Please note that the total of active and deleted characters may not exceed 25.
    Note: Please understand that names of deleted characters cannot be chosen for new characters for at least six months.
  • Undelete Character
    If you have set a character on deletion, you have 60 days to rethink your decision. If you decide rather not to delete a character, you can click on the button "Undelete Character". Simply click on "Submit" and you can use your character just like before you deleted it. Note, however, that all characters that have not been undeleted during these 60 days are deleted for good and cannot be recovered.

  • Click on "Edit" to view or change your character's name, game world or sex, or to edit the character information:
    Character Data
    a) Change Name: For a fee of € 8.95 you can change your character's name. To do so click on the button "Change Name". On the next page enter your new character name. Note that also your new name must not violate the Tibia Rules or your risk a namelock or even a banishment. Confirm the character name change. You can now pay for this service by clicking on "Purchase". Note that you can only pay by credit card via the Tibia payment system or via a reseller for this service.
    As long as the character name change is not paid and with that completed, you can cancel or edit the chosen new character name in the "Extra Services" section anytime.
    Note: If credit card payments are blocked for your account, you can only pay via a reseller to change your character name.
    Once a character is renamed, the old name can still be used for 6 months in the Lost Account Interface or to find a character in the Characters section.
    b) Change World: If you do no longer want to be a part of a certain game world with your character, you can move your character to another game world. There are, however, several restrictions and requirements that need to be fulfilled:
    • A character can only be transferred once within 6 months with a regular character world transfer. An express character world transfer allows you to transfer a character which has already been transferred within the last 6 months.
    • A regular world transfer costs € 24.95, while an express character world transfer costs € 49.95.
    • The character must not have a red or black skull. Furthermore, the account's conduct level must be yellow or better. Accounts whose conduct level is orange, red or black are blocked from transferring.
    • A character that should be transferred must give up its rented house, guild membership and marriage status on its current game world.
    • A character that should be transferred may not have any open offers in the Tibia market. This includes sell offers as well as buy offers.
    • A character will keep its bank account, skills, spells and quest flags when being transferred to another game world.
    • A character may only be transferred to worlds of the same type or to worlds with more limited PvP possibilities: from Optional PvP only to Optional PvP, from Open PvP to Open PvP or Optional PvP, and from Hardcore PvP to all game worlds.
      However, characters from all game worlds, except for preview worlds, are allowed to move to game worlds with less strict character transfer conditions.
    • A character who has been transferred to a game world with less strict character transfer conditions, may only be transferred again to a game world of the same type or to worlds with more limited PvP possibilities than the game world on which the character has lived before the last transfer from a regular to a game world with less strict character transfer conditions: e.g. a character that has been transferred from an Open PvP world to a game world with less strict character transfer conditions, can only be transferred from a game world with less strict character transfer conditions to an Open, an Optional PvP, or another game world with less strict character transfer conditions.
    • It is generally impossible to transfer characters from or onto a preview world.
    • The character world transfer is available for both premium and free account players. In order to move to a premium game world, however, the account the character is assigned to has to be premium at the time of the transfer.
    • Some game worlds might be marked as "blocked". Transfers to game worlds marked as "blocked" are not possible.
    • Characters must be on the main continent. Therefore, it is impossible to transfer a character that lives on Dawnport or Rookgaard.
    • Item restrictions:
      • Note that all items that your character still has in depots at the time of the transfer will be deleted. The only exception is the depot on Travora. All items in this depot will be transferred together with your character.
      • Together with your character, a maximum of 1,000 items may be transferred to the new game world, with item stacks counting as single items for this purpose. All items need to be either in your inventory or in your Travora depot. Please note that Premium Scrolls cannot be moved between game worlds, so if your character has one or more Premium Scrolls, he will have to pass them on to another character or use them in order to proceed with the character world transfer.
      • Most items are limited to 1 unit per character. This includes all kinds of weapons, all kinds of armor, most equipment items as well as quest rewards and addon items, e.g. a character can only take along one pair of boots of haste or one magic plate armor.
      • Stackable items that are needed for quests are usually limited to 100 units per character, including pieces of cloth, demonic essences etc.
      • Not limited to any number are, among others, potions, runes, ammunition, rings, amulets, any kinds of containers, medals, trophies, and fansite items. You can take as many of them as you want as long as you do not exceed the maximum limit of 1,000.
      • When you prepare your character for the world transfer on Travora, NPC Sharon will help you find out which of your items are limited and which are not.
    Provided you fulfil all requirements, you can start to transfer your character by clicking on "Change World". The system checks if your character meets the basic requirements for the transfer. In case a requirement is not fulfilled, you cannot proceed until you have taken the appropriate steps to fulfil all conditions. If you meet all requirements, you can now select the game world you want to play on in the future. Note that only game worlds will be displayed which are available as target game worlds for your character. Click on "Continue" to be led to a page where you need to confirm the entered data. If everything is correct, click on "Submit" to proceed. You have now initiated the character world transfer. Click on "Purchase" to pay for this service. Note that you can pay by credit card or bank transfer using the Tibia payment system or via a reseller. You can also pay at a later date by clicking on "view" beside the corresponding entry in the Extra Services section on your account page.
    Note: If credit card payments are blocked for your account, you can pay via a reseller or bank transfer if available to transfer a character to another game world.

    Besides paying for the character world transfer, you also need to prepare your character ingame:
    • Bringing along items to the new game world is limited to 1,000. So, in case your belongings outnumber this limit, you should sell some of your items before you leave.
    • Take a ship to the island of Travora from any harbour in Tibia. The price for a ticket is 1,000 gold coins. It is valid for 24 hours. In this time, you can travel back and forth as often as you like. This transit can be made by premium and free account players alike. Note that from Travora you can only return to the city from which you have travelled to it.
    • On Travora, a bank, a post, a mailbox and a depot are available. Also, there is NPC Sharon who will guide you through the transfer process. The entire island is a protection zone.
    • Items which you want to bring along to the destination world have to be placed either in your inventory or in your depot chest on Travora. Note, however, that items in your inbox will not be moved. Therefore, make sure that you have moved all items you want to take with you to the new game world from your inbox to your depot chest.
    • Once you are finished, talk to NPC Sharon. Step by step, she will check if you meet the requirements for the transfer.
    • If all requirements are met, you get teleported to a special platform on which you can trigger the world transfer by logging out there. A teleporter brings you back to Travora in case you are still uncertain whether to leave right now or later. Also after logging out, you can still log in until the next server save.
    • If you have logged out on the platform and paid for the world transfer, the transfer will be initiated during the next server save. Note that it can take up to 24 hours until your character has arrived on the new game world after the server save.
    • Between the server saves of the game world you are leaving from and of your destination world, you will not be able to login with this character any more and no further changes can be made.
    Note: You can cancel a character world transfer or change the target game world as long as the character transfer was not started by the server save.
    Once the transfer was successfully completed, your character spawns in the temple of your home town. In the depot of your home town, you will find all items which you formerly stored in the depot on Travora. Now, your character's new life is ready to start.
    c) Change Sex: Players can change their characters' sex for a fee of € 3.95 per character. To do so click on this button and confirm that you really would like to change the sex of the selected character. You can now pay for this service by clicking on "Purchase". Note that you can only pay by credit card via the Tibia payment system or via a reseller for this service.
    As long as the sex change is not paid and with that completed, you can cancel the sex change in the "Extra Services" section anytime.
    Note: If credit card payments are blocked for your account, you can only pay via a reseller to change your character's sex.

    Character Deaths
    If your character has died in the last 30 days, you can see here when this unfortunate event took place and by whom or what your character was killed.
    There is no entry displayed if your character has not died in the game recently.

    Character Kills
    If you have killed another character in the last 10 weeks, you can see here the name of your opponent and the date and time you defeated this unlucky fellow. Also you find information whether this kill was ok, unjustified, assisted, or war related. Note that too many unjustified kills can lead to a red or a black skull which are connected with harsh sanctions in the game.
    There is no entry displayed if your character has not killed another character in the game recently.

    Edit Character Information
    a) Hide Account: If the box is not checked, the character can be viewed normally by any other player on the character information page. However, if the box is ticked, the character will be hidden, and other players will only see basic information such as the character name, sex, etc. when looking at the corresponding character information page. Most importantly, all other characters on the account will be hidden. Note that a character with a locked name is always hidden.
    b) Comment: Any comment that is entered in this box will be displayed whenever a player views the character on the website.
    c) Forum Signature: Text entered in this box will be attached to any message this character posts in the forum. Note that signatures must not exceed 4 lines of text with a total of 200 letters.
    Please note that any texts entered in these fields can be seen by the whole community, so offensive statements or admitting of other violations of the Tibia Rules will be punished accordingly.

    Display Character Achievements
    On the bottom of this page, you find a list of all common achievements as well as all secret achievements that you have already discovered with a character of this account. Achievements that you have not accomplished yet with a character of your account are greyed out. You can select up to 5 earned achievements you would like to display on your character page. To do so, simply tick the box beside the achievements you want to show. Note that you can also select achievements you have accomplished with other characters of this account.

    In addition to the editing of individual characters the following options are available in the character section:
    • Create Character
      New characters can be created by clicking on this button. For details please see the section on character creation. Note that each account can hold a maximum of 20 active characters. If you would like to create further characters, you must delete at least one existing character first.

    7.2.3 Migration Tool
    In Tibia, certain data such as VIP lists or game settings has traditionally been stored locally, i.e. it was saved individually onto each computer on which Tibia was played. Now, however, such data is stored on the Tibia game servers instead, which means that players will find their VIP lists and favourite game settings to be the same on every computer from which they log into Tibia. Unfortunately, however, there are many veteran players out there who would surely like to transfer all their favourite settings or VIP lists to the game servers rather than having to start from scratch. And this is exactly what this handy tool is for - to transfer ("migrate") their VIP lists and game options onto the Tibia game servers. Moreover, you can also use the tool to transfer map data from your stand-alone client's automap to the Flash client's minimap.
    Clicking on the button "Migration Tool" will take you to the tool's main menu. Please note that the process of migrating data differs slightly depending on which client type you are using.

    Flash Client
    Migrating data from the Flash client to the game servers is easy. All you need is to select one or both of the options below to start the migration process.
    • Migrate VIP list
      Click on this button to migrate your VIP list from the Flash client to the Tibia game servers.
    • Migrate Options
      Click on this button to migrate your options settings from the Flash client to the Tibia game servers.
    Stand-Alone Client
    The process of migrating data from the stand-alone client is somewhat more complex than that of migrating data from the Flash client. In order to process your data from the stand-alone client, the migration tool requires an export file, which is created directly in the client. Once you have loaded this export file into the migration tool, the process is working exactly like with the Flash client.
    • Load Tibia Export File
      Click on this button to load the export file into the migration tool. Once you have done so, you will be able to use the two migration options below. Please keep in mind that you cannot use this option until you have created an export file in the stand-alone client.
    • Migrate VIP List
      Click on this button to migrate your VIP list from the stand-alone client to the Tibia game servers.
    • Migrate Automap
      Click on this button to migrate your stand-alone automap to the flash client. Once you have completed this process, your Flash client minimap will contain all map data from your stand-alone client.
    To access the subsequent sections of your account page, click on "Manage Account".

    7.2.4 General Information
    This section includes general account information such as the assigned email address, the date when the account was created, and the current account status, i.e. whether or not Premium Time is currently assigned to this account or the date when your last Premium Time period has expired. Also, the date of your last login, either to the account page or into the game, will be given. If your account holds a certain position in Tibia, it will also be shown here. Finally, if there is one or more active entries in your rule violation record, the account's conduct level is displayed in this box.
    The following options are available in this section:
    • Change Password
      By using this option, players can change the account password. To do so the current as well as the future password must be entered. Contrary to the process of changing the assigned email address password changes are instantaneous.
    • Change Email
      Note that this button is not available as long as your account is confirmed.
      Players can initiate a change of the assigned email address by using this option. To confirm the change a new email address as well as the valid password must be entered. Note that accounts cannot be assigned to email addresses that are already assigned to a different Tibia account. For reasons of security email changes are not performed immediately. In fact, changes of email addresses take 30 days to take effect. During this period the process can be cancelled anytime. To make sure the account holder does not forget about the pending email change a note will be added on top of the account page. Also, an automatic email containing a warning about the upcoming email change is sent to the old email address. When the 30 days have passed players will be asked once more to confirm the email change. If the change is confirmed, the Tibia account is reassigned to the new email address, and a new password is sent to this address. Players must log into the game within 24 hours using this new password. If they fail to do so, the change of the email address is cancelled, and they can log in normally using their last valid password.
      Note that the process of re-registering accounts to new email addresses can be sped up by using the Lost Account Interface. However, to do so a player must have the valid recovery key. Email changes that have been performed using the recovery key are instantaneous.
    • Rename Account
      For a fee of € 5.95 you can change your account name whenever you want provided you have access to the account. To do so log into the account and click on "Rename Account" in the General Information section. Follow the instructions and pay the fee for this service. Once you have selected a new account name and paid for it, the account name is changed instantly.
    • Terminate Account
      If you would like to delete your Tibia account, you need to click on this button. All of your characters are then scheduled for deletion at once. Note that it takes 2-3 months until the account is deleted for good. Until the deletion is final, you can still reverse the termination by undeleting one of your characters on this account. To do so, click on "Undelete Character" in the Characters section and follow the instructions.
    7.2.5 Products Available - Premium Time, Premium Scrolls, Extra Services, Mounts, Outfits, Use Game Code
    In this section, you can order various products or redeem a game code to enhance your Tibia experience even further:
    • Premium Time
      Tibia is a free game, and non-paying customers are welcome to play as often as they like. However, it is possible to order Premium Time to raise accounts to premium status, which will unlock many additional premium features inside and outside the game. Order Premium Time and enjoy the full Tibia experience today! To order Premium Time for your own account, simply click on the "Get Premium Time" button and follow the instructions. For details please see the manual section explaining the order process.
    • Premium Scrolls
      Premium Scrolls are vouchers for Tibia Premium Time that can be purchased in packages of various sizes. Each Premium Scroll represents a 30 days period of Premium Time. You can use Premium Scrolls to extend the Premium Time of your own account or you can transfer them into the game provided you meet all requirements. Once a Premium Scroll has been transferred into the game, it can be traded with other players via the market or the safe trade options. To order Premium Scrolls, simply click on the button "Get Premium Scroll", which will start the order process..
    • Extra Services
      There are several extra services which can be purchased in Tibia:
      • Character World Transfer: allows you to move a character to another game world which has not already been transferred within the last 6 months
      • Express Character World Transfer: allows you to move a character to another game world even if it has already been transferred within the last 6 months
      • Character Name Change: allows you to select a different name for your character
      • Character Sex Change: allows you to select a different sex for your character
      • Account Name Change: allows you to select a different name for your account
      • Recovery Key: allows you to buy a new recovery key for your account
      With the exception of orders for recovery keys, it is strongly recommended that you set up an extra service before you purchase it. To set up an extra service click on "Edit" in the Characters section and select the desired change. To set up an account name change, click on "Rename Account" in the General Information section. This way you can ensure that your desired name is available and reserved for you or it will be checked beforehand that you have selected a game world to which you are allowed to move. To order an Extra Service, simply click on the "Get Extra Service" button and follow the instructions. For details please see the manual section explaining the order process.
    • Mounts
      While your character usually has to fight fierce creatures or solve tricky riddles to get a mount in Tibia, you can here nearly effortlessly treat your characters to special travel companions. Choose your favourite or collect them all! To buy a mount for one of your characters, click on "Get Mount" and follow the instructions. For details please see the manual section explaining the order process.
    • Outfits
      If you care about fashion, you probably do not want to go on a sweatening hunt or an arduous adventure where you could get your clothes dirty just to get some new clothes. Your way to get new clothes is of course your favourite leisure time: Shopping! Here fashion victims can treat themselves to the latest and coolest outfits. To buy an outfit for one of your characters, click on "Get Outfit" and follow the instructions. For details please see the manual section explaining the order process.
    • Use Game Codes
      Here you can redeem a game code which you have bought from one of our official resellers. To do so, enter the 20-digit code. Make sure to enter all letters and numbers correctly. Click on "Next" once you have entered all data. If you have entered a valid and correct game code, the code will be shown to you once more on the next page together with the service for which the game code is valid. If everything is correct, please click on "Next" again. Your game code has now been activated. Click on "Continue" to get back to your Account Management page.

    7.2.6 Products Ready To Use - Transfer Scrolls, Extra Services, Purchased Items, Vouchers, Special Offers
    In this section you can manage various products which you have already purchased or gained. If you did not set up or buy a product which needs further attention, the message "You currently have no products available to use." will be displayed.
    • Premium Scrolls
      This section of your account page allows you to manage Premium Scrolls on your account. Once a payment for a Premium Scroll package has been confirmed, the corresponding number of Premium Scrolls is added to the balance. You can now transfer them into the game or use them to add Premium Time to your account.
      • Use Premium Scrolls
        To add Premium Time to your account, simply click on "Use Scrolls". Select the number of Premium Scrolls you would like to use in the box "Amount of Scrolls" and click on "Continue". Once you have confirmed the process, the corresponding amount of Premium Time will be added to your account and an entry will be made in the Premium History in the section below.
        Note: If your account previously did not have premium status, it will retain its free status until at least one Premium Scroll has been used and you successfully log into the game or your account.
      • Transferring Premium Scrolls Into the Game
        A distinctive feature of Premium Scrolls is that they can be transferred into the game as items, which can be traded with other players. However, transferring Premium Scrolls into the game is only possible if the corresponding account meets a number of requirements, which are shown on the account page as soon as you have purchased a Premium Scroll. If your account should not meet one or more of them, the corresponding requirements will be highlighted.
        If all requirements are met, a further box is displayed in the Premium Scrolls section in which you can specify the amount of Premium Scrolls to be transferred and the character whom you would like to receive the Premium Scrolls. Once you have confirmed the transfer, the balance will be reduced accordingly and you will be informed about the transfer via a client message next time you log into the game. The Premium Scrolls will be transferred directly into the selected character's purse slot. If the character's purse slot already contains 30 Premium Scrolls, any further Premium Scrolls will not be created immediately. Instead, they will be created once the corresponding purse has enough space to take up further Premium Scrolls. Please note that transfers of Premium Scrolls into the game cannot be reversed.
        While ingame Premium Scrolls are like regular objects in many respects, they have a number of highly special characteristics:
        • Premium Scrolls can only be kept in character purse slots or in depot boxes. It is not possible to move them out of containers or to put them onto the floor, for example.
        • Premium Scrolls can only be traded via the safe trade mode or the market .
        • Premium Scrolls are the only class of items for which free players can place buy offers in the market. They are also the only items to hold a market category of their own.
        • Premium Scrolls are never dropped if the character who holds them in his purse slot is killed.
        • Premium Scrolls have no weight.
        • Premium Scrolls cannot be transferred to another game world if a character performs a character world transfer.
      Using Premium Scroll items to add Premium Time to Tibia accounts is easy. Simply click on a Premium Scroll and select "use" in the context menu. Once you have confirmed the process, the Premium Scroll will be destroyed and 30 days of Premium Time will be transferred to your account. Note, however, that if your account previously had free status, you will have to relog into the game for the process to be completed.
    • Extra Services
      This section shows a record of all open extra services. Character name change, account name change, character sex change and character world transfer are all possible open extra services. If you have already paid for an extra service or received a voucher for it but have not used it yet, you will find a corresponding entry in the section: Purchased Extra Service ready to use! In the list below, you will find all extra services which you have set up. Already paid extra services are marked by an exclamation mark, while extra services which have not been paid, yet, are marked by a question mark. At the end of each entry, you will find the link "View". Click on it to get more information on this entry, to withdraw an unpaid order ("Terminate Service"), to enter data for an open voucher ("Edit"), to pay an unpaid order ("Purchase"), or to edit an unpaid requested extra service ("Edit").
    • Purchased Items
      If you have bought an item for the game such as a mount, it will be listed here. To assign this item to one of your characters, please click on "View". Select a character to which the item should be assigned and click on "Continue". Confirm that you have selected the correct character and click on "Continue". The item has now been assigned to your chosen character and will be available for you ingame after your next login.
    • Vouchers
      This section shows a record of all vouchers you have ever received. If your account does not contain a voucher which can be activated, the section is not shown.
      If you have received a voucher and have not activated it yet, you will find a corresponding entry in this list. At the end of each entry, you will find the button "view". Click on it to get more information on this voucher and to be able to activate or convert your voucher if available. Vouchers can contain Premium Time or time in which you gain a bonus on your experience and skill advancements. Note that once a voucher has been activated, it cannot be paused or stopped again. Finally, note that you need to log into the game to start an activated voucher.
    • Special Offer
      If you have bought or received a special offer which included some reward like a mount or a special outfit, you will also find an entry here. To assign your reward to one of your character, please click on "View". Select a character to which the reward should be assigned and click on "Continue". Confirm that you have selected the correct character and click on "Continue". The reward has now been assigned to your chosen character and will be available for you ingame after your next login.
    7.2.7 History
    This section shows a record of all services which have ever been ordered for your account.
    • Premium History
      This history shows you a list of all purchased Premium Scrolls or Premium Time for your account and how and when they have been or will be used. It also includes all refunds or chargebacks for Premium Scrolls or Premium Time. Finally, Premium Time that you have received as compensation or voucher will also be listed here.
      As long as you have not bought any Premium Scrolls or Premium Time, the message "No entries yet." is displayed.
    • Payments History (Refund, Withdraw bank transfer)
      This history shows all payments and payment attempts that have been made for your account. Also if you like to have a refund for an unused and not activated payment, withdraw an unpaid bank transfer order, or look up the payment details for an unpaid bank transfer order (Show), this is the right place to do it.
      As long as you have not set up or paid any order for a Premium Scroll or an Extra Service, the message "You did not place any order until now." is displayed.
    • Extra Services History
      In this section you see all extra services which you have ever ordered or set up. Also if you have already paid for an extra service or received a voucher for it but have not used it yet, you will find a corresponding entry in this list. At the end of each entry, you will find the link "View". Click on it to get more information on this entry and to withdraw an unpaid order, to enter data for an open voucher, to pay an unpaid order, or to edit an unpaid requested extra service.
      If you have not ordered an extra service, yet, this section is not displayed.
    • Purchased Items History
      In this section you see all items which you have bought via the Tibia payment system. This includes items which you have already assigned to a character as well as items which you still need to assign to a character. At the end of each entry, you will find the link "View". Click on it to get more information on this entry, or to assign an item to a character.
      If you have not purchased an item, yet, this section is not displayed.
    • Vouchers History
      In this section you see all vouchers which you have ever received. At the end of each entry, you will find the link "View". Click on it to get more information on this entry and to activate a still unused voucher or to adjust it if possible.
      If you have not received a voucher, yet, this section is not displayed.
    • Sales Campaigns Assignments History
      In this section, you see all special offers which you have ever received in sales campaigns. If you have received a reward that you have not assigned, yet, you can click on "View" to assign your reward to one of your characters.
    7.2.8 Facebook Linkup
    In this section you can either connect respectively disconnect your Tibia account and your Facebook profile or extend your newly created Tibia account. The button in this section changes depending on your account's state:
    • Log in
      This button appears whenever you are not logged in your Facebook profile. If you have a Facebook profile, "Log in" to see other options for your Tibia account in this section.
    • Extend Account
      You will see this button if you have created a Tibia account using your Facebook profile. It is highly recommended to extend your account in order to benefit from more Tibia features and to increase your account's security. After clicking on "Extend Account", you will be asked to enter a password for your Tibia account and to repeat it. It is recommended that you use different passwords for Facebook and your Tibia account. Click on "Submit" to extend your account. Once your account is extended, you can log into Tibia either via Facebook or via the Tibia login using your Tibia account name and password.
      Note: Your Tibia account name was sent to the email address that was associated to your Facebook profile at the time you created your Tibia account. You can also find your Tibia account name in the general information box in the account management section.
    • Connect
      To connect your Tibia account with your Facebook profile, simply click on "Connect". Once you have connected your Tibia account to Facebook and you are logged into Facebook, all you need to do is click on the "Facebook Login" button and you will be automatically brought to your account management page where you can select your character and start to play. There is no need to enter your Tibia account name or password anymore.
      Note that you can have only one Tibia account connected to your Facebook profile. To connect your Facebook profile to a different Tibia account, you need to remove the existing linkup first.
    • Remove
      If you have connected your Tibia account with your Facebook profile, you can of course also remove this linkup at any time. Simply click on "Remove" and your Tibia account will no longer be connected to your Facebook profile.
    7.2.9 Account Registration
    This section of the account page shows the data that has been entered during the account registration process. The data includes the first and last name of the person to whom the account is registered along with the address, nationality, date of birth and gender. Of course, no data will be displayed if the account has not been registered yet.
    • Register Account
      Clicking on this button will start the account registration process. It is displayed as long as the account is not registered.
    • Edit
      This option is only available on registered accounts. It is used to change the data given in the registration. Note, however, that some registration data such as the gender and the date of birth cannot be changed after the original registration.
    For more information on this topic have a look at the manual section about account registration.
    • Invite Friend
      This option is also only available on registered accounts. You can use it to invite your friends to play Tibia with you. To do so, you need to enter your friend's email address. Note that you cannot send invitations to email addresses who are already assigned to a Tibia account.
      Your friend will then receive an invitation email which uses the name you have entered in your registration to identify you for your friend. If your friend then creates an account with this email address and becomes premium at the latest 90 days after the invitation has been sent, you will receive free Premium Time - either 5 days if your friend buys Premium Time for 30 days, or 10 days if your friend buys a Premium Time period of 90 days or more.
    • Bring Back a Buddy
      Similar to the "Invite Friend" option, the focus of the "Bring Back a Buddy" option is specifically on bringing back former players into the game. If you miss that special friend of yore with whom you share so many fond memories, why don't you drop him a line and ask him to come back? Simply click on the button, then enter your friend's character name in the dialog on the following page. Once you have confirmed, an automatic email will be sent to your buddy's registered email account. Your character name will be mentioned in the email, so that your old friend will know who caused the email to be sent.
      If your friend decides to come back to play, he will receive a little welcome back present on the first character he uses to log into Tibia. Even better, if he decides to buy a Premium Scroll package or Premium Time within 90 days after you sent the invitation, you will receive free Premium Time - either 5 days if your friend buys a package of 1 Premium Scroll or 30 days Premium Time, or 10 days if your friend buys a Premium Scroll package of 3 or more Premium Scrolls or at least 90 days Premium time.
      Note: Players must have neither logged into the game nor into the website during a minimum period of one year in order to qualify as buddy.
    7.2.10 Rule Violation Reports
    If you notice a name or guild title or rank which really disturbs you and that violates the Tibia Rules, if you see an ingame statement that violates the Tibia Rules, if you see a character that is using unofficial software (e.g. botting), if you see an illegal post, an illegal signature, or an illegal comment on a character's account page, you can make a report to customer support. All reports you have made in the last 30 days are displayed in this section. As long as customer support has not checked your report, the state of the report will be "pending". As soon as customer support has reviewed your report, the state will change to "processed".
    Below your reports, you find a message which tells you how many more reports you have left. Note that you cannot have more than 2 pending reports at a time and that you will not be able to make any reports if you have made too many invalid reports in the last 30 days.

    7.2.11 Rule Violation Record
    If you have violated one or more of the Tibia Rules, your account page will also contain a rule violation record. The rule violation record is a list on the account page that shows all confirmed rule violations made by characters from your account. If you cannot find a rule violation record on your account page, there is no entry yet. Entries in the rule violation record will show (from left to right) the date when the entry was made and the corresponding character name as well as the severity, stated reason and punishment of the rule violation. Note that the stated reason will clearly point out the rule that was violated. Please note that while conduct levels eventually decrease if no further rule violations are committed, entries in the rule violation record are never erased, even if they do not count for the conduct level.
    For details on the rule violation record and on conduct levels, please see the section Rule Violation Record and Conduct Level.

    7.3 Ordering Premium Time, Premium Scroll Packages, Extra Services, Outfits or Mounts

    The Tibia payment system can be used to order Premium Scroll packages of 1, 3, 7, 11 or 15 Premium Scrolls, Premium Time for 30, 90, 180 or 360 days, to order extra services (character world transfer, express character world transfer, character name change, character sex change, account name change, recovery key) or to buy mounts or outfits for your characters. The Tibia payment system offers various payment methods depending on your country and the product you would like to purchase. To find out which payment methods are available for your country, please log into your account and start the ordering process. As soon as you have selected your country and the product you would like to purchase, you will see all payment methods available for this purchase.
    Further, you can pay via one of our official resellers. Resellers offer game codes as well as direct payments for your account for nearly all Tibia products.

    A word on prices:
    1. The prices for the single products may vary depending on the payment method you have selected.
    2. All prices are shown in the currency of the country you have selected. Prices which are not shown in Euro vary depending on the current exchange rate.
    3. Also, please keep in mind that resellers are allowed to set their own prices.

    In the following you will find a detailed description on how to order and pay for Premium Scroll packages, Premium Time, extra services, outfits or mounts via the Tibia payment system.
    1. Select service
      Once you have logged into your account click on "Get Premium", "Get Premium Time", "Get Premium Scroll", "Get Extra Service", "Get Mount" or "Get Outfit". If no country is preselected or to correct the shown country, please use the drop-down menu. Once you have selected a country, you are able to select a product and a payment method. You will see 5 different tabs: Premium Time, Premium Scrolls, Extra Services, Mounts and Outfits. Select Premium Time to buy Premium Time for your own account, Premium Scrolls to buy Premium Scrolls which you can also transfer into the game provided you fulfil the requirements, one of the following extra services - character world transfer, express character world transfer, character name change, character sex change, account name change or recovery key, or a mount for one of your characters. Select the product you would like to buy.
      Next choose a payment method. Keep in mind that the available payment methods vary depending on your country and the product you have selected.
      Click on "Next". If you have selected "Reseller" as payment method, you will now get a list of available resellers for your country. For all other payment methods, you now need to enter your payment data.
    2. Enter payment data
      You will now be asked to enter payment data depending on the payment method you have selected.
      • Credit card selected as payment method:
        First you need to enter the cardholder's name as it is written on the credit card, the cardholder's street address, postal code, city, state, and email address. Note that the country can only be changed on the previous page. Finally, select which kind of credit card you want to use and enter card number, expiry date and verification code of your credit card. In case you do not know what a verification code is, click on "the little quotation mark" for further information.
        Click on "Next" once you have entered all data.
      • Bank transfer or PayPal selected as payment method:
        Enter specific information including your name, street address, postal code, city, state, and email address. Note that the country can only be changed on the previous page. Click on "Next" once you have entered all data.
      • Other payment methods:
        There are many more possible payment methods. Simply follow the instructions.
      A word on recovery keys: Please note that the letter for a new recovery key will not be sent to the address you enter here. The letter will be sent to the address in the account registration.
    3. Confirm your order
      A summary of all entered data is shown on this page. Please check carefully if all data has been entered correctly. If you find all data to be correct, you need to accept the Extended Tibia Service Agreement and the Tibia Privacy Policy by checking the corresponding box. Click on "Buy Now" to finalise your order.
    4. Summary
      • Credit card selected as payment method:
        On this final page, you will learn whether or not your order has been processed successfully. Please allow some time until the bought service has been assigned to your account. If they are not assigned immediately, please do not start another attempt to order as you might make two separate orders without wanting to. Note that the verification of your payment can take up to 3 days.
      • Bank transfer selected as payment method:
        On this final page, you will learn whether or not your order was successful. You will receive the payment details, and the number you need to enter as reason for the payment. It is very important that you include the reason for the payment when you transfer the money, as the processing of your payment will be delayed or even fail without this number.
        All information will be sent to you via email. You can also look it up in the Payments History section of your account page as long as you have not paid or withdrawn the order.

    7.4 Account Registration

    Tibia accounts can be registered. Registrations are not mandatory, but there are good reasons to register your account:

    a) Why Should I Register my Account?
    Registration provides additional security to your account. More precisely, a registered account offers several important advantages:
    • Tutorship
      You can only become a tutor if your account is registered. For details on how to become a tutor please take a look at the tutor guide.
    • Recovery Key
      Once you have successfully registered your account, you will receive your recovery key. This key is very important because players who have the correct recovery key can instantly assign accounts to new email addresses by using the Lost Account Interface. For this reason the possession of a recovery key will give you total control of your account.
    • Improved Account Recovery
      Registering an account greatly enhances the chance to get it back in case of loss. Registered users can request that account data is sent to them by postal mail if all other attempts to recover their accounts fail. Needless to say, the data given in the registration must be correct and complete to make sure the letter reaches its destination. Also, please understand that a fee must be charged for this service.
    b) How to Register Your Account
    To register your account, click on the button "Register Account" on the account page. An entry page will open up which will give you some explanations concerning the registration process. Click on "Continue" to proceed to the registration form and enter your name, address, date of birth and gender there. Make sure to enter correct and complete data to ensure that letters that are sent to this address will reach you. Keep in mind that in case of loss you will not be able to get a new recovery key if our letters cannot reach you.
    Note: The data given in the registration will be used exclusively for sending recovery letters and compiling internal statistical surveys. It will be treated in a strictly confidential manner. For details please see the Tibia Privacy Policy.
    Once you have confirmed the entered data on the following confirmation page a recovery key will be displayed. Write it down carefully on a piece of paper and store it in a safe place. Note that for reasons of security the recovery key will only be displayed once and it will not be sent by email, so you should really make sure you write it down!

    c) Changing Account Registration Data
    With the exception of the gender and the date of birth, all data that can be entered in the registration can be edited at a later point of time. To change your account registration data click on the "Edit" button and change the data in the following Change Registration Data interface.
    Once the request to change the account data has been confirmed a note will be displayed on top of the account page. Also, an email will be sent to you to remind you that the registration data of your Tibia account is about to be changed. The change of the registration data cannot be finalised until a waiting period of 30 days has passed. During this period the change can be aborted anytime by viewing the registration data and clicking on the "Edit" button. Once the waiting period has passed the holder of the account must again confirm the changes of the registration data to finalise the process.



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