What Is Tibia?
How to join Tibia?
Is Tibia free?
What are the system requirements to play Tibia?
Are there client programs for other operating systems (e.g. Linux or Mac OS)?
I have forgotten my password and/or account name. What can I do?
Why should I register my account?
How can I register my account?
How can I change my registration information?
What are Premium Scrolls?
How can I get a new recovery key?
I am still waiting for the letter with the confirmation key for my recovery key order. When will it arrive?
My account has been frozen. What do I have to do now?
I receive the message "A wrong password has been entered 5 times in a row". Why?
I receive the message "Wrong account data has been entered from your IP address too often". Why?
I have changed my email address and now I cannot log into my account. What can I do?
The email account my Tibia account is assigned to has been hacked. What can I do?
Someone got access to my account and changed my password ("hacking"). What can I do?
Why did I not receive an email sent by the Lost Account Interface or by customer support?
Why is it not possible to request a new password at the Lost Account Interface?
Is it possible to transfer one or more characters to another account?
Is it possible to transfer characters to another game world?
What conduct level do I need to move my character to another server?
Can I change my account name?
How can I delete my account?
When are accounts automatically deleted?
Can I rename my character?
I receive the message "This name is already used." even though there is no character with this name. Why?
Billing - Tibia Payment System
Why are there two payment systems to buy Premium Scroll packages?
Which payment methods are available for the Tibia payment system?
In which countries is the Tibia payment system currently available?
How do I order a Premium Scroll package?
I have already paid but there are still no Premium Scrolls on my account. What is wrong?
What is a subscription?
How do I set up a subscription?
Why should I set up a subscription?
When is the money for a subscription charged?
Why can't I set up a subscription?
I have set up a subscription a few months ago and now my credit card expires. What happens?
How can I cancel a subscription?
How can I cancel my subscription if I have lost access to my account?
How can I cancel my unpaid bank transfer order?
My account has been deleted. How do I cancel my subscription?
I want a refund of my payment for a Premium Scroll package? What do I have to do?
My credit card has been rejected. Why?
My account has been blocked for credit card payments. Why?
I cannot pay for an extra service because the payment method is blocked. What can I do?
Is it possible to transfer premium time to another account?
Can I pay for somebody else?
What are resellers?
What are game codes and how do I use them?
Billing - Element 5
How can I order Premium Scroll packages?
How can I buy Premium Scroll packages for somebody else?
Can I use my free e-mail address to purchase Premium Scroll packages?
Which payment methods are available?
Can I pay using PayPal?
Which currencies are accepted?
What is element 5?
How can I contact element 5?
When does my account's premium status end?
My credit card has been rejected. Why?
I have already paid but there are no Premium Scrolls on my account. What is wrong?
I have bought a Premium Scroll package for somebody else, but it is not assigned yet. What is wrong?
I have bought a Premium Scroll package for a friend, but he rejected the payment. Which options do I have now?
How much time do I have to accept Premium Scroll package that somebody else has paid for me?
I have accidentally rejected a Premium Scroll package bought for me. Can I still get the Premium Scrolls?
Is it possible to transfer remaining days of added premium time to another Tibia account?
I want a refund of my payment for a Premium Scroll package. What do I need to do?
How can I climb ladders?
How can I climb up a hole?
How do I regain hit points and/or mana?
What are soul points and how do I regain them?
What is stamina?
What are damage types and how do they work?
What is the safest way to trade items with other characters?
How can I marry/divorce another character?
When can I leave Rookgaard and can I return there once I have entered the main continent?
How do I send mail in Tibia?
My letter or my parcel is stuck on the mailbox. Why does the sending fail?
I would like to promote my character. What do I have to do?
What is shared experience and how can I activate it?
We activated shared experience but the experience points are not distributed equally. Why?
Why is the highest bid for a house 0, even though I have made a bid?
I won an auction for a house, but I did not receive it. What went wrong?
I lost my house. What happened to my items?
Why are some offers in the market displayed in red letters?
I have lost some items or skills. Can they be restored or do I get a compensation?
One of my kills or the death of my character is not shown on the website. Why?
There has been a reset of one or more game worlds. What does that mean?
What is the secure mode and how can I turn it off?
Why can't I always walk on a field on which somebody is standing?
What happens when my premium time runs out?
What happens to my character in a premium area when my premium time ends?
What is a preview world?
What is the rule violation record?
What is the conduct level?
How are rule violations categorised?
Why have I been banished?
Can I complain about a punishment even though I have already acknowledged it?
How do I report characters that use a bot or a macro?
How do I report illegal statements?
How do I report illegal posts in the forum?
How do I report illegal forum signatures?
How do I report illegal comments on the website?
How can I report an illegal guild information?
There is a character with a very disturbing name. How can I report it?
My character has been namelocked. What does that mean?
Stand-Alone Client - Windows
I cannot connect to the game servers. What is the problem?
My connection to the game servers is bad. The game lags or I get disconnected. What can I do?
The client runs too slow. What can I do about it?
I receive the message "Video surface allocation failed (error Code 13)". What can I do?
Since the last update I receive the message "Could not delete old Tibia program Tibia.exe". What can I do?
Where are my configuration file and my automap files saved?
Can I force the Tibia client to save the configuration file and the automap files in a specified directory?
My mouse pointer does not work correctly. What can I do about this?
Lights and shadows are displayed as flickering black pixels. What is wrong?
My game window is very small and does not resize automatically. What can I do about it?
The client uses up to 100% of the CPU's resources. Is there something I can do?
Can I make the names displayed above the characters' and creatures' heads disappear?
Can I turn off lost hit points displayed on top of characters and creatures?
Can I use alternative mouse controls?
My character stops chasing opponents when I click on the map. Can I change this?
Stand-Alone Client - Linux
How can I extract and start the Linux client?
How can I find out if I have a hardware accelerated graphics driver installed?
I have an older graphics card and my graphics look weird. What is wrong?
I cannot type special characters, also ALT and CTRL or the SHIFT key is not working properly. What can I do?
The classic controls behave strangely, especially if clicking both mouse buttons at once. What can I do?
How do I start the game using the Flash client?
I played with the Flash client already, but now my map and settings are deleted. Why?
Can I use the map from the stand-alone client for the Flash client?
How do I set hotkeys?
How do I assign text, spells or items to action buttons?
Can I play in a fullscreen window when using the Flash Client?
Can I still play with the stand-alone client now that the Flash Client was released?
Will the Flash Client also be released for other OS and browsers?
What are the advantages of the Flash Client compared to the stand-alone client?
I found an error in the game (bug). Who should I report it to?
I have a great idea for Tibia. Where can I send it to?
What is a test server and how can I log into it?
Is it possible to get the communication protocol between game servers and clients?
Can I get the code for the game servers?
Can I get the map editor and make some areas for Tibia?
Is it possible to take screenshots of the game?
How can I become a tutor?
What are senators?
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