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How do I report characters that use a bot or a macro?

If you see a character using unofficial software such as a bot or a macro, you can report it directly to customer support. To do so, right-click on the character, or right-click on the character name in the battle list, and select "Report Bot/Macro". This means that you can only report characters that are standing close to you.
  1. On the first page, please select "Using unofficial software" as reason for your report.
  2. Here explain shortly why you think the character is using unofficial software.
  3. Please check if you have entered everything correctly. Click on "Submit" to send your report to customer support.
Note: You can report a character for using unofficial software only once until the report has been processed. Apart from this, you can report as many characters as you like.
Further, you will not be able to make any reports if you have made too many invalid reports in the last 30 days. In the Rule Violation Reports section on your account page, you can check if you are able to make further reports.

Please also note that we cannot accept screenshots or videos as proof because they can be manipulated very easily.


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