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My credit card has been rejected. Why? Before credit card payments are accepted by element 5, a number of routine security checks are performed. If your card has not passed one or more of these tests, it is rejected. To resolve this problem, please contact element 5 and explain your problem to them. You can reach element 5 via email support-eng@element5.com or at their hotline:
Please understand that the final decision to accept a credit card rests with element 5. If they decide not to accept your credit card, you will have to use a different card or another payment method. |
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