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My credit card payment is under investigation. What does that mean?

Before orders paid via credit card are accepted, a number of routine security checks are performed. If your card does not pass one or more of these tests, your order might be manually checked by customer support. Please note that this kind of investigation may take up to 3 days to complete. You will not be able to make any further orders until it has been decided whether your order will be accepted or rejected. Once the order has been processed, you will receive an email notification. If your order has been approved, the product will be assigned to your account.


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