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What should I do when BattlEye is blocking me from Tibia, even though I do not run any cheating program?

If BattlEye is blocking you from Tibia, a text box with an error message will open up. Please read the text box carefully to find out why you are blocked. If a program is mentioned in the box which prevents you from logging in, you might consider removing this program. Further, make sure that all your drivers are up-to-date.
If you are still blocked after these steps, please contact Tibia's technical support. Please copy the error text, log into your account and send it to customer support via a support ticket. Also, do not forget to include the name of one of your characters.



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