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I am still waiting for the letter with the confirmation code for my recovery key order. When will it arrive?

Depending on where you live it may take up to 4 weeks for the requested letter to arrive. Keep in mind that the letter will only be sent to the address that was entered in the registration when the recovery key was requested.

Please note: If you have changed this address recently and want to order a new recovery key, you must wait 30 days and then accept the change on your account page. Every confirmation code letter that has been ordered before you have accepted the address change will be sent to the previous address.


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