My connection to the game servers is bad. The game lags or I get disconnected. What can I do?
Please check your network preferences to ensure that your connection is set up correctly. You should keep in mind that additional traffic such as downloads may temporarily slow down your connection. Keep in mind that internet connections are typically arranged via many intermediate devices called routers, and that the connection between your computer and our game servers may become unstable if only one of these routers has a problem. As a result we cannot guarantee reliable connections at all times because connection quality is beyond our control. However, we recommend you play on servers that are located near to your home to minimise distance between your computer and our game servers. As a last resort you may consider trying to log in using a different internet provider. Perhaps another provider is able to offer a better connection to our game servers.