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How do I report illegal statements?

Illegal statements can be reported directly to customer support. To do so, right-click on the statement and select "Report Statement".
  1. On the first page, please select the Tibia Rule which is violated by the statement. If the statement does not fit into one of the given categories, do not report it. If in doubt whether a statement is illegal, do not report it.
  2. If you report a non-English statement, please offer a translation in the first field. In the second field, you must enter a comment with additional information on why you are reporting this statement.
  3. Please check if you have entered everything correctly. Click on "Submit" to send your report to customer support. Note that 3 minutes of the chat log made in this channel before and 1 minute after the reported statement will be sent along with the report.
Note: You may only have 20 pending reports at a time (excluding bot/macro reports). A report is set on pending until customer support has processed it.
Further, you will not be able to make any reports if you have made too many invalid reports in the last 30 days. In the Rule Violation Reports section on your account page, you can check how many reports you have left.

Please also note that we cannot accept screenshots or videos as proof because they can be manipulated very easily.


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