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Mass Kick Compensation


In order to protect players against painful losses in case of mass kicks, we have implemented a protective system that constantly monitors servers and automatically compensates affected players. The way affected players are compensated is determined by the point of time the mass kick is confirmed:

  • If the connection issue is identified before a character's death, the character will not lose anything at all, not even items.
  • If the connection issue is identified only after the character's death, characters will get their skills, experience and blessings back at the next login into the game. Unfortunately, due to technical limitations, no items can be compensated for in this case.

Note, however, that these compensations only ever apply to PvE deaths. PvP deaths are not compensated for as a matter of principle.

Compensations are exclusively handed out by the automatic system. If you did not receive the automatic compensation, there is nothing we can do for you, as the system could not confirm that your character died as part of a mass kick. Please do not write us in such cases asking for manual compensation, as we will not be able to comply with your request.