If BattlEye is blocking you from playing Tibia, a text box with an error message will open up. Please read the message carefully to find out why you are blocked. If a program is mentioned in the box which prevents you from logging in, you should consider deactivating or, if necessary, removing this program from your system. Moreover, make sure that all of your hardware drivers are up-to-date.
If you are still blocked after having taken these steps, please contact us. Please keep in mind to give us both the name of one of your characters and the error text you have received.