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FAQ Overview -> Account -> Account Lost -> Recovery Key/TAN Issues

Recovery Key vs. Recovery TAN

Recovery Key

  • can be used an unlimited number of times to change the email address of the account instantly
  • players receive a recovery key for their account when they register it for the first time
  • a new recovery key can be ordered for a fee -> it will be sent via postal services to the address in the account registration
  • cannot be ordered by players from certain countries (however, they can order a recovery TAN)
  • valid until a new recovery key has been generated successfully
  • needed to connect an authenticator with a Tibia account and to disconnect an authenticator from a Tibia account

 

Recovery TAN

  • can be used 1x to change the email address of an account instantly OR to unlink an authenticator from an account
  • only available for players who have also entered and verified their mobile phone number in their account registration
  • players get a recovery TAN sent to their verified and valid mobile phone number in their account registration whenever they order a new recovery key
  • single recovery TANs can only be purchased by players from countries in which it is impossible to order a recovery key
  • valid only once, only for one action and only for 24 hours after the text message has been sent