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Suspended Tibia Account


Your account has been suspended by CipSoft. As long as the account suspension remains, you can neither log into the game nor post on the forum. Account suspensions are usually caused by payment chargebacks.

How to lift the suspension:

  • Please make a new payment which equals the payment which has been charged back, using the Repay button in your payment history.


    • Your payment for a recovery key has been charged back, you now have to buy a new recovery key to replace the charged back payment.
    • A payment for a package of 750 Tibia Coins has been charged back, you now have to buy a package of 750 Tibia Coins again even if you have used only 50 Tibia Coins. Of course, you can still use the remaining 700 Tibia Coins.
  • If you do not understand why your account was suspended or if you have any other questions concerning your account suspension, please log into your account and open a support ticket. Please do not forget to include the name of one of your characters in your email.