If you see a character using unofficial software such as a bot or a macro, you can report it directly to customer support.
You can report a character for using unofficial software only once until the report has been processed. Apart from this, you can report as many characters as you like.
Further, you will not be able to make any reports if you have made too many invalid reports in the last 30 days. In the Rule Violation Reports section on your account page, you can check if you are able to make further reports.
We cannot accept your screenshots or videos as proof because they can be manipulated very easily.
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