This service agreement defines the terms on which CipSoft GmbH offers “Premium Time”, “Tibia Coins” and “Extra Services” (together “Paid Services”) for the online role playing game "Tibia". It is an amendment to the existing "Tibia Service Agreement" all users must agree to in order to create accounts.
1. Subject of the Contract
Premium Time temporarily confers additional abilities and advantages to the holder of the account it is assigned to (“Premium Account”). These additional abilities and advantages are not available to holders of free accounts. CipSoft GmbH reserves the right to add, modify or remove these additional abilities and advantages at any time. A Premium Account must only be used by the holder of the account it is assigned to. The Premium Account status is not transferable between accounts.
Tibia Coins are virtual currency to purchase exclusive products in the ingame Store. CipSoft GmbH reserves the right to add, modify or remove these exclusive products at any time. Depending on the used payment method and other conditions, Tibia Coins are transferable between accounts.
Extra Services are special services to manage Tibia accounts. Extra Services are not transferable between accounts.
Any fees for Paid Services must be paid in advance. They are not refundable in whole or in part. Current fees are announced on the website of Tibia. CipSoft GmbH reserves the right to change fees and billing methods at any time. Changes of fees will only affect purchases made after the new fees are announced.
3. Termination and Limitation
If accounts are terminated or not used for a period of four years, all unused Paid Services will be cancelled, and no fees will be refunded.
Once Premium Times have expired the respective accounts are downgraded to free account status and the account holders lose all Premium Account benefits.
4. Right of Withdrawal
You have the right to withdraw from this contract within 14 days from the day of the conclusion of the contract without giving any reason unless the corresponding service has already been used. To exercise the right of withdrawal, you must inform us (CipSoft GmbH, Prüfeninger Straße 20, 93049 Regensburg, Germany, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model Withdrawal Form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall refund to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
5. Duties of the Users
All holders of Tibia accounts are responsible for the security of their accounts, registered email addresses and computer systems. They must not disclose account data to others. CipSoft GmbH cannot be held responsible for any damage caused by compromised accounts.
6. Exclusion from the Game
Users are required to act in accordance to the game rules ("Tibia Rules") whenever they enter the game or the website of Tibia. The Tibia Rules are announced on the website of Tibia. CipSoft GmbH reserves the right to temporary or permanently discontinue the game service for users if they violate one or more of the game rules. The Tibia Rules may be changed by CipSoft GmbH at any time.
7. Limitation of Warranty
CipSoft GmbH does not warrant continuous or error-free operation of the game, the website of Tibia or the accounts. CipSoft GmbH reserves the right to temporarily or permanently alter or shut down the game service at any time.
8. Limitation of Liability
CipSoft GmbH cannot be held liable for loss of profit or for any other kind of damage arising out of or in connection to the game. Examples for such damage include, but are not limited to, loss of data, items or characters resulting from software flaws, system downtime or adjustments of the game play.
9. Place of Fulfilment and Venue
This agreement is governed by German law. Place of fulfilment and place of venue for conflicts arising out of this agreement is Regensburg, Germany.
10. Final Provisions
CipSoft GmbH reserves the right to partially or completely modify this agreement at any time. Users who disagree with revisions of the existing agreement are free to cancel their Premium Accounts. They must announce their intention to do so via email to "[email protected]". Any changes of these agreements take effect 30 days after they have been announced on the website of Tibia. All users are required to review this agreement at regular intervals to keep themselves informed about any changes.
If one or more parts of this agreement should become invalid, the remainder shall continue in full force and effect. Any invalid parts are to be replaced by provisions that are as close to the original as possible.